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Modes of Payment
We accept payments for Visa & Mastercard. Alternative payment methods such as GrabPay, FavePay , E-Nets , Alipay & Wechat Pay are available as well.
0% 3 Months Instalment Buy now pay later with Atome – Capped at $1000 (Debit Card) / $3000 (Credit Card) – For more info refer to https://www.atome.sg/how-it-works
0% 4 Instalment / PayLater by Grab – Individual Limits Apply – For more info refer to https://www.grab.com/sg/finance/pay-later/
Order Confirmation
Upon confirmation of your order, you will receive an automated email with the details of your order. All processed orders are final and are non-refundable.
We accept orders for delivery up till a year from the date of purchase.
Delivery
- Delivery lead time varies for each product.
For MaxCoil Products, We will be able to fulfill the order within 7 Days.
For Sofzsleep Products, We will be able to fulfill the order within 5 Days. - For Orders that cannot be fulfilled within the said time frame, We will contact you within 24 Hours to reschedule the delivery slot.
- You may indicate your preferred delivery date and timing and it will be accommodated whenever possible.
- Delivery timing will be confirmed 1 working day prior to the delivery date via the contact number provided.
- All deliveries from Monday to Saturday will be free (excluding remote and restricted locations.)
- An additional $10 delivery fee will be incurred for deliveries to Sentosa.
- No deliveries on Sundays and public holidays.
- Delivery is only within Singapore except restricted locations such as prisons, shipyards, military bases, airport zone, Jurong Island.
- Additional charges applies if the product is unable to fit in the lift for (HDB/Condo) and required to deliver via Stairs.
- The customer is solely responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external points, lift access and all doorway measurements. External access from the loading bay or carpark to the delivery area must be clear and accessible without blockage while the internal area where the furniture will be placed must also be clear and accessible for the placement of the furniture.
Extra charges may be incurred (and borne by the customer) should amendments or customization be required when the mattress or bed are unable to fit into the lift/door/stairs.
In event that the accessibility causes a delivery to be unsuccessful, no refunds will be allowed. - For any delivery issues, please call us @ +65 65690288 / +65 65692438
Installation
All bed frames come with free installation upon delivery.
Disposal
One to one like-for-like Mattress disposal service is available during delivery free of charge. *Additional Charges apply for Waterbed
Bedframe Disposal (Divan/Storagebed) is available and chargeable for purchase of MaxCoil products at $30 for Single / Super-Single, $40 for Queen and $50 for King Size.
Please Indicate if any Disposal Services is needed during checkout.
Exchange
Exchange is available within 2 working days of delivery date if a wrong or defective item is received. Your invoice/delivery order will be required as proof of purchase upon request for exchange.
Warranty
We are committed to the quality and workmanship of our products and most of our products are covered by warranty.
Product warranty will be covered by the respective brands, Please refer to the T&C listed in the brands’ website for more information. – Duration of warranty is as per stated on the product listing.